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Complaints

by admin | March 10, 2014 9:54 pm

Important information regarding complaints


What will happen next?

The Team Leader that is most directly responsible for the area that there is a complaint about will get back to the person who shared their complaint or concern within 5 business days of finding out about it – to let them know that BACI knows about it and will start looking into it. The process to start looking into the complaint or concern will start within 5 business days after that.

If you do not feel that the response is fair or appropriate, or if the matter remains unresolved, you have 30 days to ask for a review by BACI’s Complaint Resolution Officer (CRO). The CRO will go over the complaint and decision one more time. The decision made after looking at the complaint again will be the final decision.

Source URL: http://gobaci.com/complaints/


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